Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction

Triankl AI - FZCO ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our AI-powered solutions and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide

  • Contact information (name, email address, phone number, company name)
  • Business information necessary for our AI solutions
  • Communication preferences
  • Feedback and correspondence
  • Payment and billing information (processed securely through third-party providers)

2.2 Information We Automatically Collect

  • Usage data and analytics
  • Device information and IP addresses
  • Browser type and operating system
  • Performance metrics and error reports

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our AI solutions and services
  • To customize and optimize AI models for your specific business needs
  • To communicate with you about services, updates, and support
  • To process transactions and manage billing
  • To improve our services and develop new features
  • To ensure security and prevent fraud
  • To comply with legal obligations
  • To analyze usage patterns and optimize performance

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our business
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent
  • Protection: To protect the rights, property, or safety of Triankl AI, our users, or others

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • End-to-end encryption for data transmission
  • Secure data storage with regular backups
  • Access controls and authentication systems
  • Regular security audits and assessments
  • Employee training on data protection
  • Incident response procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to promptly notifying you of any security breaches as required by law.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When determining retention periods, we consider:

  • The nature and sensitivity of the information
  • Legal and regulatory requirements
  • Business operational needs
  • Your consent and preferences

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Request corrections to inaccurate information
  • Deletion: Request deletion of your personal data (subject to legal requirements)
  • Portability: Request your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Request restriction of certain processing activities

To exercise these rights, please contact us at privacy@triankl.ai

8. International Data Transfers

As we are based in Dubai, UAE, your information may be transferred to and processed in the United Arab Emirates. We ensure that any international data transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These may include:

  • Essential cookies for site functionality
  • Analytics cookies to understand usage patterns
  • Performance cookies to optimize our services

You can control cookie preferences through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Company: Triankl AI - FZCO

Address: IFZA Business Park, Dubai, UAE

Email: privacy@triankl.ai

General Inquiries: contact@triankl.ai